Frequently Asked Questions
What to expect as we come together
Why are YNCU and Comtech Fire Credit Union planning to merge?
The proposed acquisition of Comtech Fire Credit Union by YNCU is a strategic move to combine resources, expertise, and strengths. By working together, we can ensure long-term sustainability, expand our reach, and continue investing in innovative products and services to better serve our members’ needs.
What does this partnership mean for me as a member?
For you, this means greater access to products, services, and branch locations. You’ll also benefit from the combined financial strength of a larger credit union, while still receiving the personalized service you value.
How will this impact CFCU and YNCU staff – will there be any job losses?
No. There will be no job losses because of this partnership. Both credit unions are committed to maintaining the same exceptional service and support that members rely on. This will create opportunities for growth, development, and collaboration across our combined organization. By bringing together two great teams, we will enhance our ability to serve members more effectively.
What will the name of the combined credit union be?
Since YNCU is the acquiring entity, Comtech Fire Credit Union and its locations will transition to the YNCU name and branding. This change will happen gradually over time as we update signage, materials, and systems to reflect the new, united organization.
What happens to Comtech Fire Credit Union’s legacy and community roots?
YNCU is dedicated to preserving Comtech Fire Credit Union’s legacy and honouring its strong connections to its member groups and communities. These values will remain an integral part of the combined credit union.
Will my account number, login credentials, or banking information change?
No immediate changes will occur to your account numbers, banking information, or services. If any changes are required in the future, you’ll be notified well in advance, and we’ll ensure the process is smooth for you.
What online banking platform and mobile app should I use once the two credit unions come together?
For now, you’ll continue using the same online banking platform and mobile app you’ve been using — there will be no immediate changes to your experience. As we work behind the scenes to bring our systems together, we’ll focus on creating an even better banking experience for you. If any changes are needed down the road, we’ll provide plenty of notice and support to make the transition smooth.
Will I need to update any of my agreements or information?
No — this transition won’t affect the terms or conditions of your accounts, loans, or other financial services. Your existing member agreements, including rates, fees, and terms, will remain unchanged unless we communicate otherwise.
Will my existing loans, mortgages, or credit cards change?
No — your existing loans, mortgages, and deposits will remain the same. The terms, rates, and fees outlined in your current agreements won’t change unless we notify you otherwise. As we come together to make our combined credit union more efficient, some financial products and services may change, but you will be provided with plenty of notice.
What are the benefits of this partnership for members?
The partnership will provide members with access to:
- A larger branch network; the combined credit union will have 22 branches across 18 communities with no geographic overlap.
- Enhanced digital banking tools and innovative financial products.
- A stronger and more resilient credit union with greater resources to invest in member services.
- Improved technology and financial solutions to better serve our members’ needs.
What is the timeline for the two credit unions to come together?
Subject to regulatory approvals, we anticipate the merger will be finalized by Summer 2025, following a member vote at Comtech Fire Credit Union in May 2025. Further integration efforts will continue after that to enhance the overall member experience. We’ll make sure to provide plenty of notice for any changes that may affect you.
Who will be leading the new combined organization?
YNCU’s Lisa Colangelo will serve as the Chief Executive Officer of the combined organization. She’ll be supported by an accomplished leadership team made up of leaders from both YNCU and Comtech Fire Credit Union, ensuring a strong, united approach moving forward.
What is the structure of the Board of Directors?
YNCU’s Board of Directors currently has 10 members. At this year’s YNCU Annual General Meeting (AGM), members will vote on a special resolution to temporarily increase the size of the Board to support the purchase of Comtech Fire Credit Union. This resolution would also allow 3 eligible Comtech Fire Board members to join YNCU’s Board, even if they haven’t been YNCU members for a full year.
How can Comtech Fire Credit Union members cast their vote?
One of the cooperative principles of credit unions is the “one member, one vote” model, ensuring every member has an equal say in major decisions. Members of Comtech Fire Credit Union will receive detailed voting instructions closer to the voting period in May 2025. Updates will also be shared on the Comtech Fire website and the merger microsite, CUStrongerTogether.ca.
Why are only Comtech Fire Credit Union members asked to vote?
Only Comtech Fire Credit Union members vote because Comtech Fire is the smaller of the two credit unions and is being acquired by YNCU. YNCU members do not vote because YNCU is the acquiring entity. The vote ensures that Comtech Fire members, as stakeholders in their credit union, have a say in this important decision.
Once the credit unions are brought together, who do I contact for support?
While members will soon be able to visit any branch in our expanded network, we recommend continuing to use your existing branches and contact methods for now to ensure a smooth transition:
- Legacy Comtech Fire Credit Union members can continue to visit Comtech Fire Credit Union branches and access support options found here.
- YNCU members can continue to visit YNCU branches and can reach the Service Excellence Centre here.
We’re committed to making this transition as seamless as possible and appreciate your patience and understanding. We will keep you updated as we work together to expand our services as a result of this partnership.
Will this create opportunities for innovation?
Yes! One of the most exciting aspects of this partnership is the opportunity for innovation. By bringing our two teams together, we’re combining our strengths and resources to enhance digital banking solutions, improve financial products, and create an even stronger credit union for the future.
Where can I find more information?
A dedicated microsite, CUStrongerTogether.ca has been created to house all related information. This site will provide regular updates, FAQs, and resources to help you stay informed throughout the merger process. You can also email [email protected] with merger-related inquiries.